Prepare for the unexpected. Thrive in a crisis.

Navigate stressful environments that make or break teams. Scalable, contextual learning that works.

About the Content

Navigate workplace crises while developing a reassuring communication style that acknowledges different points of view. Identify and resolve emergency situations to address critical issues and maintain a positive work environment.

Learning Objectives + Skills You Will Gain

• De-escalate conflict among employees
• Ask open ended questions to understand issues
• Apply empathetic communication styles
• Demonstrate objectivity and emotional self-awareness
• Recognize sources of positive motivation to promote employee engagement
• Apply active listening without judgment