Moth+Flame VR
Conflict with a Patient

Conversations in Healthcare

Conflict with a Patient

In this learning experience, healthcare professionals will practice de-escalating conflicts and establish respectful boundaries while addressing patient concerns. Enhance patient care quality and cultivate a compassionate healthcare environment.

Scenario: Address a patient's impatience while waiting for medical attention in the ER, mitigating conflict, maintaining professional boundaries, and avoiding further bullying to ensure quality patient care.

Learning Objectives

  • Describe the specific situation
  • Express your concern clearly
  • State alternatives & Consequences


  • Patient-Centered Focus
  • Active Listening
  • Show Compassion
  • Interpersonal Communication

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