Change Management
Leadership in Times of Change Part 2
Build organizational awareness and a desire for change with a loyal employee who mentors others and sidesteps conflict.
Scenario: Set in a corporate office conference room, use emotional intelligence concepts to mitigate fears and concerns displayed by critical employee due to organizational changes.
Learning Objectives
Practice Emotional Intelligence:
- Manage emotions to remain objective
- Demonstrate empathy
- Manage emotions
- Show empathy
- Demonstrate organizational awareness
- Manage relationships
Build awareness and a desire for change:
- Apply inclusive, direct, and empathetic communication apporaches
- Promote compromise and insert positivity
Skills
- ADKAR Change Management
- Active Listening
- Relationship Building
- Managing Emotions
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